About

Ensure financial results for the department. Maintain revenue, retention, utilization, and margin targets. Report status at VP level. Provide financial analysis and risk mitigation. Operate in a program-manager fashion, overseeing teams in Australia, Europe, and distributed across the US to oversee portfolio of 30 customers and 18 FTE.

• Created departmental value through introducing a managed services product roadmap, creating six new initiatives
• Expanded existing customer base
• Created a new departmental tool for analysis using SQL, Snowflake, and PowerBI, delivering monthly financial analysis

Responsible for maintaining ongoing team as well as managing four individual teams. Report status at senior director level. Responsible for development of new initiatives, including data analytics.

• Grew portfolio in 2023, with customer retainment at 95%
• Achieved 3 team promotions of team into team leads and delivery managers
• Expanded responsibility to manage 4 distributed teams, including an international team in APJ

Responsible for delivery of consulting to customers in the managed services department. Report status at director level. Provide risk management. Manage stakeholders. Responsible for the development and retention of a team.

• Maintained a unique team with competencies including both time & attendance software and forecasting & scheduling
• Delivered on-time turnarounds to customers, including an overnight swap of 37M forecast data points for a tier 1 customer
• Assisted director and other team leads to manage staffing costs and needs across 36 customers, staying on budget
• Provided labor forecasting training to team, including mentoring 3 new consultants into managed services projects
• Achieved 4 staff promotions into other positions within the company

Oversee software implementation for workforce forecasting and scheduling. Responsible for working with a team of 5 to provide managed services.

• Appointed as a lead consultant for 3 managed services clients, including a tier one customer's Health and Wellness department
• Managed a large forecasting database delivering planning and quantifications to Walmart on time and under budget
• Created 7 internal utilities for handling data analysis in order to scale, reducing process time to 24 hours from 3 months
• Expanded role responsibilities to include technical consulting and reporting support for customers

Supervise and implement new clients using requirements analysis to determine needs. Provide instructional design expertise and system training, resulting in a high quality onboarding.

• Handled client impleentation in industries such as entertainment, theme parks, aviation, and B2B
• Reduced client implementation by 3 months, designing 10 training modules to onboard
• Wrote submissions resulting in winning industry awards, including Stevie awards and a Leadership 500 award

Responsible for management of a 700 laptop one-to-one environment. Supervised a 5-person IT department. Planned and oversaw an annual budget.

• Oversaw the transition to a cloud-based communication platform over a 3-month period
• Highlighted as a reference school by Apple for forward thinking and innovative use of computers

Oversee the expansion of a youth ministry program. Manage education programs for grade school students.

• Managed an annual budget to develop and implement programs, growing overall involvement over 2 years
• Oversaw education programs for 125 students and 12 instructors, growing annual attendance

Develop and maintain health insurance billing software. Develop software design documents and execute plans for clients to submit insurance bills electronically. Interface with clients and business analysts.

• Learned 3 new programming languages (C++, C#, Visual Basic) in under two weeks to begin actively fixing bugs